Wow…just wow
Tale of Frustration: Man struggles to cancel AOL
This is amazing, but not uncommon. When I cancelled my AOL account in early 2005, I got 2 months free. When I called 2 months later, I had to yell at the guy to finally close my account. Reading that story makes me wish I had recorded the conversation.
It’s not just with AOL, either. When I called Charter to cancel some stuff with our cable/internet account to save money, the rep changed my plan to some promotional thing. Companies really don’t want you to leave, and are willing to do just about anything to make sure that you don’t.
